Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date of
a. on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods;
b. (in the case of a contract for several goods ordered by the consumer as part of a single order and delivered separately:)
on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods;
c. (in the case of a contract for the supply of goods in several instalments or pieces:)
on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item.
To exercise your right of withdrawal, you must inform us at
Merseburger Strasse 10
E-mail: [email protected]
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to Maria Valente, Merseburger Strasse 10, 04229 Leipzig without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
- End of the cancellation policy -
The right of withdrawal only applies to consumers within the meaning of § 13 BGB. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Unless the parties have agreed otherwise, the right of cancellation does not apply (inter alia) to the following contracts:
a. Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
b. Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
c. Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
d. Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
e. Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
This is a reference to the legal text of § 312g para. 2 BGB (German Civil Code) and does not limit your legal rights and therefore your right of withdrawal.
Sample cancellation form
(If you wish to revoke the contract, please complete and return this form).
Merseburger Strasse 10
E-mail: [email protected]
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
(exact description of the goods / service to be revoked)
Ordered on (*):_________________________________
Received on (*):_________________________________
Name and address of the consumer(s):_________________________________
(First name Last name):_________________________________
(Street + number:_________________________________
(postcode + city):_________________________________
Signature of the consumer(s) (only in the case of notification on paper)_________________________
(*) = Please delete as applicable
= Please complete omissions